It is not a toy. If it's factory fault - we will send a part to change it yourself. We will respond to you within 24-48 hours and do our best to help you out! If for any reason your're not 100% happy - please contact to discuss the matter. This item is in the category "Sporting Goods\Outdoor Sports\Scooters\Electric Scooters".The seller is "iwheels88" and is located in this country: US. This item can be shipped to United States, Canada.